The Most Advanced Citizen Grievance Platform Built for Indian Cities. Turn complaints into insights, insights into action, and action into trust.
Municipal grievance systems across India suffer from fragmented intake channels, manual routing, delayed responses, lack of accountability, and zero predictive intelligence. Citizens complain on multiple platforms, complaints get lost in bureaucratic workflows, and commissioners have no visibility into systemic issues.
ICTS changes everything with intelligent, automated, and transparent grievance management.
Citizens can file complaints via mobile app, website, WhatsApp, IVRS, SMS, email, or walk-in at municipal offices. All channels feed into one unified system.
Natural language processing automatically categorizes complaints by type, department, priority, and zone—reducing manual effort and routing time by 80%.
Complaints automatically assigned to the right department, zone, and officer based on location, category, and workload balancing algorithms.
Configurable service level agreements for each complaint category. Automatic escalation to supervisors and HODs when SLAs are breached.
Every complaint geo-tagged on interactive maps. Hotspot analysis reveals systemic infrastructure issues requiring capital investment.
Field officers submit geo-tagged photos and videos as closure proof. Citizens can verify work completion before marking complaints as resolved.
Field supervisors and workers receive complaints on mobile devices, update status in real-time, and upload completion evidence on-the-go.
Executive view showing complaint volumes, resolution rates, SLA compliance, ward-wise performance, and emerging hotspots—updated in real-time.
Machine learning models forecast complaint surges by category and zone, enabling proactive resource deployment during festivals, monsoons, or events.
Analyze patterns, identify systemic issues, and make data-driven infrastructure decisions.
Automated workflows ensure every complaint reaches the right person at the right time.
Transparent tracking, timely updates, and verified closures rebuild citizen confidence.
Field workers assigned to complaints tracked in real-time with GPS verification.
Learn MoreCitizens can query complaint status and file new grievances via conversational AI.
Learn MoreSee ICTS in action with a personalized demo for your city.